Account and Data Deletion

Fitally

Last updated: September 2026

This page explains how to delete your Fitally account — the app published by FITALLY S.A.S. — which data is deleted, which is retained, and for how long. It complements, without replacing, Section 13 of the Privacy Policy and Section 14 of the Terms and Conditions.

Deleting your account is free, requires no prior request, and cannot be undone.

1. App and controller

  • App: Fitally (Android, iOS, and web).
  • Developer and Data Controller: FITALLY S.A.S., identified with NIT 902080977-4, domiciled at Medellín, Antioquia, Colombia.
  • Contact email: support@fitally.mobile
  • Phone: +57 305 340 44 55

2. How to delete your account from the mobile app

Available on Android and iOS, inside the app:

  1. Open Fitally and sign in.
  2. Go to Settings.
  3. Tap Delete account, near the bottom of the screen.
  4. Read the summary of what will be deleted and type your password to confirm.
  5. Tap Delete my account.

Deletion runs immediately and you are signed out on the device.

If you signed up with Google, your account has no password. The app will offer to email you a link to create one; once it is set, return to Settings → Delete account and confirm. This step exists only to verify that it is you requesting an irreversible action.

3. How to delete your account from the web

  1. Go to https://www.fitally.mobile and sign in.
  2. Open Settings and go to the Account tab.
  3. Under Delete account, press the button with that name.
  4. Type your password to confirm and press Delete my account.

The result is identical to the mobile app: the same account and the same data are deleted.

4. If you cannot sign in

If you have lost access to your account and cannot complete the steps above, write to support@fitally.mobile from the email address you registered with, with "Account deletion" in the subject line.

  • We will verify your identity before carrying out the deletion. We may ask for additional information only the account holder would know; we never ask for passwords.
  • We will handle the request within a maximum of fifteen (15) business days, in accordance with Article 15 of Law 1581 of 2012. Where it is not possible to resolve it within that term, we will tell you why and when it will be handled, within the following eight (8) business days.
  • There is no cost.

5. What is deleted

Deletion covers the account and everything associated with it:

  • Account and credentials: the authentication record, your email address, and your password.
  • Profile: name, username (@), bio and link, profile photo, language, units and preferences, and the physical and health data recorded during onboarding (age, sex, height, weight, activity level, goal, and calorie and macronutrient targets).
  • Activity logs: workout sessions and their sets, routines, decks and their weekly schedule, custom exercises, logged foods and meals, water intake, body-weight history, fasting sessions, recipes and ingredients.
  • Social content: posts, comments, reactions, followers and following, follow requests, blocks, reports, and notifications. Your posts and comments stop being visible to other people.
  • Images: profile photo, workout photos, meal photos, recipe images, and custom-exercise images.
  • Subscription: the subscription status attached to your profile.

Deletion from the live systems is immediate and permanent. Backups are overwritten on their own cycle, within approximately thirty (30) days, after which no recoverable copy remains.

We keep no version of your account that would let us restore it: once deleted, we cannot recover your information even if you ask us to.

6. What is retained, for how long, and why

Only the following is retained, and only because the law requires it:

  • The record that you accepted the legal documents, in anonymised form. We retain which document you accepted, in which version, and on which date; your user identifier, IP address, and user agent are erased, so the record no longer identifies anyone. It is retained because Law 1581 of 2012 requires the Controller to be able to demonstrate that the Data Subject's authorization was obtained, and it is kept for as long as that obligation lasts.
  • Accounting and tax records, only if you made a purchase. Subscription billing is carried out by our Merchant of Record, identified in the Refund and Cancellation Policy, and the corresponding supporting records are retained for the term required by Article 28 of the Colombian Commercial Code and by tax regulations, up to ten (10) years.
  • Information needed to handle an ongoing claim — yours or a third party's — or to comply with an order from a competent authority, for as long as the matter lasts.

No retained data is used to contact you again, for advertising, or for profiling.

7. Deleting part of your data without deleting your account

You do not need to delete your account to erase specific information:

  • Inside the app you can delete, at any time, a workout, a routine, a custom exercise, a food, water, weight, or fasting entry, a recipe, a post, a comment, or a photo, from the screen where it appears.
  • By email, writing to support@fitally.mobile, you can request deletion of specific data, as well as access, updating, rectification, or revocation of your authorization, within the same terms set out in Section 4.

8. Contact

FITALLY S.A.S.
Medellín, Antioquia, Colombia
Email: support@fitally.mobile
Phone: +57 305 340 44 55

The competent supervisory authority in Colombia is the Superintendence of Industry and Commerce (SIC), before which you may file a complaint once the procedure before us has been exhausted.

9. Controlling language

This page is published in Spanish and English. In case of discrepancy, the Spanish version prevails.